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Go-live date delayed

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2 REPLIES 2
slowdive285
First Timer

Hello, I've set up my account weeks ago and was supposed to go live on the 13th of August. Now the website says the "GO-LIVE DATE" is supposed to be on the 19th of August? I had received a text two days before the 13th saying there MAY be a delay and that they would've let me know if so, but didn't hear from anyone. I'm now finding myself forced to buy mobile data due to this delay which is resulting expensive and judge reasonable a refund / discount of some type for the inconvenience caused. I've already updated my profile with my talktalk number, can I please get support from community admins? Thank you.

KeithFrench
Community Star

I will ask an OCE now to pick your thread up & look into it for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi @slowdive285

 

I will try to find some information and get back to you.