Good morning and Happy Easter
Followed your kind instruction last night.
After waiting 20 + minutes I switched the router back on, I shut my laptop down and when the router signal was found the full signal showed and I logged onto the BBC website, within seconds the signal was lost and I could not log into any websites or e-mails, BUT the full signal of 5 bars were showing as it has always done.
Again this morning I tried the same thing and no different, the same thing happened, within seconds after getting internet it was off again.
So, confirm the following:
Any further suggestions would be greatly appreciated.
Are you able to try using a wired connection to the router, Gordon?
1) Using wire connection to my desktop, no signal
2) Only noticeable difference was the light on router, instead of orange flashing light, when connected using wire connection orange and white flashing light
3) Since last message I have continued to reboot router and devices still no change
FYI, all devices internet is working, using hot spot from my mobile
Thanks, Gordon. There's no need to continue rebooting the router.
Could you let me know which of these master sockets you have please?
Thanks, can you please remove the lower section of the faceplate and connect up to the test socket via a microfilter. Let me know if there is any change.
Following your instructions, I now have internet.
There is no problem leaving the cover off as the connection is hidden
Thank you so much for your continued support 🙂
Fantastic news - thanks for letting us know. That would indicate that either the faceplate is faulty or you have a problem with your internal wiring in the property.
Thank you Emma, so much for your patience and kind assistance.😀
You too, stay safe