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Gone live but still no internet

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7 REPLIES 7
Highlighted
Repeat Guest

Hi All, 

 

I'm having an issue as I've got not Internet connection at the moment. 

Mt go live date was the 25/06/2020. I received an email from Talktalk saying that my line had gone live, but after returning from work I found the talktalk router still flashing an orange/red light.

I left it overnight, and still saw the flashing light in the morning. 

After returning from work on Friday to it still not connected I rang talktalk. 

We went through all the tests, master socket, test socket, reset router, still to no avail. I then asked if I should try with my own router, which is a Netgear D7000v2, which he suggested I do.

I went through the onboard wizard and it said that it could not detect the broadband/dsl line connected. 

The representative then requested an engineer, to which they responded that I will need to wait for a replacement router before they send an engineer out, which I think is wasting time as I have already tested the line with another router which is compatible with Talktalk fibre. 

Is anyone able to help and get an engineer out as I don't believe ve a new router is going to fix this issue.. 

 

Thanks

 

Arjun

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Community Star

Hi.

A OCE will pick this up on Monday. 

They work Monday to Friday

Please ensure your profile is up to date with name, telephone number and name etc, or else they will be unable to pick up your issue.

 

Highlighted
Community Team - TT Staff

Hi amistry

 

I'm really sorry to hear this.

 

I've completed a radius re sync, please can you power down your router for 30 minutes and then let me know if you are able to connect once the router has been switched back on?

 

The next step following this will be to arrange an Openreach engineer visit.

 

Thanks

 

Debbie

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Repeat Guest

Hi Debbie, 

 

Thanks, for your response. 

I'm currently at work, but will power off once I'm back (around 17:30). 

I will update once completed. 

 

Cheers 

Arjun 

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Repeat Guest

Hi Debbie, 

 

I have powered down the router, and powered it on after 30 mins, however it is still not connecting (still a slow blinking orange/red light). 

 

I have also tried using my Netgear router and it is still unable to identify that the dsl/broadband cable is plugged in. 

 

Is is possible to get an openreach engineer out? And when would that be? 

 

Thanks, 

 

Arjun

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Repeat Guest

Hi Debbie, 

 

Is there any update to getting an engineer out to have a look at the line?

 

Thanks, 

 

Arjun

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Repeat Guest

Hi Debbie, 

 

I've managed to get an Engineer booked through the call center. 

 

Thanks for your help. 

I will update once the engineer has done their thing. 

 

Regards, 

 

Arjun

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Community Team - TT Staff

Hi amistry,

 

Ok thanks for the update and please let us know how you get on.

 

Thanks