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Guaranteed minimun speeds?

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3 REPLIES 3
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Repeat Guest

What are the guaranteed minimum broadband speeds and where are they hidden on your website?

I've just renewed my contract and i'm sure I read there is a guaranteed minimum speed, but it;s needle in a haystack trying to find the figures.

 

 

Highlighted
Community Star

@Nagajuna , the guaranteed speed is not hidden. The easiest way to check it for the package you are actually on is to go via the Service Centre, reached from the Service Status pages. 

Gliwmaeden2
Highlighted
Repeat Guest

I followed your advice and went to the service centre.

It gives me the speed to my router:

the estimated speed

and the measured speed.

 

But nowhere does it tell me what the guaranteed speed for my package is.

Highlighted
Community Star

They can only advise you on the speed for your package in your own particular situation as this can vary hugely due to the distance from your exchange etc.

 

20200522_235832.jpg

Your minimum guaranteed speed is therefore the lower end of the estimated speed for your particular line,  @Nagajuna .

 

This link may be useful for doing further checks:

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/broadband-speeds-c...

Gliwmaeden2