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Need help?

HELP no internet

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2 REPLIES 2
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First Timer

I joined talktalk in February, i kept getting messed about with go live dates and appointments.  I had an email confirmation yesterday while i was work saying my internet has gone live. i waited up until midnight to see if my router would go on or not. It is still flashing amber and hasn't gone a solid white yet. Its getting beyond a joke as its nearly 2 months without internet now. 

Sky-Anne
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Community Star

Hi @Sky-Anne 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi Sky-Anne

 

I'm really sorry to hear this.

 

I can see that this fault is with Openreach and we received an update yesterday to advise that an Openreach engineer has been assigned to carry out work on the service. It appears that duct work is required.

 

Openreach are working to resolve faults as quickly as possible.

 

Thanks

 

Debbie