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HG633 VERY unreliable internet speeds

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9 REPLIES 9
Participant

 

I have been experiencing recently very poor internet speeds.

 

Talktalk promises me anywhere between 30-40mbs (download). However in recent times I have tested my internet speeds and I have got no where near this.

 

1) 15mb

2) 20mb

3) 30mb

 

These numbers fluctuate every time I test the speeds.

 

I have used the following websites to test the internet speeds.

 

https://www.talktalk.co.uk/speedcheck/

https://www.speedtest.net

 

I have tested this connection with the computer that is right next to the router.

 

These tests have been on the same computer. The same web browser.

 

any thoughts and suggestions would be amazing please.

 

Currently the "Internet" & "Wireless" lights on the router is flashing green. Flashing together, both lights at the same time. Both are blinking on and off together. Not sure if this helps?

Community Star

What is the router's downstream line rate? Have the speed tests been carried out over a wireless or wired (Ethernet) connection to the router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Participant

These tests have been carried out over a wireless connection.

 

How will I be able to find the routers downstream line rate so I can help you please?

Community Star

Log into the router & go to:-

 

Maintain > System Information > Broadband Information

 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Participant

Here is the information

 

Connection status: Showtime
Upstream line rate (kbit/s): 9094
Downstream line rate (kbit/s): 39806
Maximum upstream rate (kbit/s): 9094
Maximum downstream rate (kbit/s): 53352
Community Star

Your router is delivering what TalkTalk have promised, right at the top end of just under 40M. 

 

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

The HG633 is a dual-band router & offers both the older 2.4GHz & the newer 5GHz Wi-Fi bands. The problem is these are two different networks (SSIDs), but they share the same name, so you can't tell which one you are connected to. Log into the router (http://192.168.1.1) and enter a username of "admin" and use the unique router password (see the label on the rear of the router at the top).

Go to:-
"Customise my wireless network"

Append "5G" to the end of the network name of the "Wireless 5 GHz SSID" field. Then click "Save".


This will not fix your issues, but it will make it much easier to identify the band you are connected to. This way you will know which band is causing your problems.

Having said that, there is another approach which can be better, which is to use Band Steering. This will automatically move any 5G compatible device connected to the 2.4G band to the 5GHz band. This is available on the HG633 (V2.00), to enable it, first set both SSIDs to the exact same name. Then go to:-

Home Network > Wireless Settings > Enable Wireless Network Frequency Bands

 

Then put a tick against Enable Band steering.


Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

You may then wonder what was really the point of this if it won't solve the problem? This is because the whole topic is too complex to be dealt with in one post. The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Participant

Thanks for the response,

 

I have the bands already correctly named.

 

I would be interested to see this guide that you mention please.

 

How would you send this to me please?

Community Star

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button on the post editor's toolbar as large images. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Participant

I have just sent you a PM with the screen shots

Community Star

I see that you have a Netgear WiFi extender, don't you? This is using the same channel 1 as the router & is dwarfing the router's WiFi signal. Depending on the type of extender this is, it could obliterate all of your WiFi like this. Try moving the router from channel 1 to channel 6 & then get me a fresh set of screenshots.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?