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HG633 slows down

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5 REPLIES 5
pieteroberholzer
Chatterbox

Hi all,

We have the HG633 firmware version v2.00t I believe it is on the latest firmware because it’s managed by TalkTalk remote.

 

I notice that every few days the broadband speed slows down. When rooter is reset the speed jumps back up to the usual speed.

 

When searching the forum this seems to be happening to other customers too and the solution seems to be a replacement router DSL-3782

 

From experience I know the DSL-3782 had issues with VPN – We had one which was replaced by the HG633

 

I don’t want to swap the HG633 if the replacement DSL-3782 does not support VPN

 

Thank you

 

Pieter Oberholzer

Pieter Oberholzer
Community Team

Hi pieteroberholzer

 

Apologies for this.

 

We have a new firmware in testing at the moment for the DSL3782 router which should resolve the VPN issue. Once this has been fully tested then it will be rolled out to all DSL3782 routers.

 

I can send another HG633 for testing until the firmware for the DSL3782 is available. Would you like me to arrange this?

 

Thanks

 

Debbie

pieteroberholzer
Chatterbox

Hello Debbie

 

Thank you for the reply.

 

Yes please send a replacement HG633 the current one has to be switched off quite frequently.

 

Thank you

 

Pieter Oberholzer

Pieter Oberholzer
Community Team

Hi Pieter 

 

The replacement HG633 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

pieteroberholzer
Chatterbox

Hello Debbie

 

Thank you for arranging a new router it is working with no issues. 

 

Thank you

 

Pieter Oberholzer

Pieter Oberholzer
Community Team

Hi Pieter 

 

That's great, thanks for keeping us updated 🙂

 

Debbie