Initially when we upgraded to Fibre we were happy with our internet connection, however, for the past few months we have been experiencing an increasing number of incidents where our broadband connection has fallen over. It just disconnects, for a bit then reconnects itself. There doesn't seem to be any fixed pattern to when this is happening, it just appears to be an intermittent fault, that happens most if not every day. My husband went through some trouble shooting regarding this via online chat a few weeks ago, the person he was chatting to said they would try something to see if it resolved matters, but so we are still experiencing the same connectivity issues. Could you please look into this and try to resolve this for us
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
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I'm sorry to hear this.
I've completed a line test which hasn't detected any faults.
I can send a replacement router for testing, would you like me to arrange this?
Yes please, we are hoping that a new router will fix the problem.
Thanks for arranging that - very impressed by your response time