Starting to have problems with my HG635 router which I've had for a number of years now.
Usually it works OK and then for no apparent reason it stops transmitting its 5G channel (I have renamed this as suggested on the community here with a "5G" on the end so I can see what's happening) and I have two phones which have 5G, one of which I have a WIFI analyser app on so I know it's not just a phone problem.
If I turn the router off, wait and then turn it back on again it will transmit on 5G for several days until it decides to stop again! (I checked this from standing within about 5 feet from the router so I know it's not just me being too far away distance-wise)
Logging into the router from a wired connection both the 2G and 5G channels are ticked as "on" and the internet is working on 2G or with the wired connection. Unticking and ticking the 5G again doesn't solve the problem
I can only wonder whether this is either due to a firmware upgrade (not sure when that was last done) or the router is just getting old and starting to die
Has anyone else had this and can anyone help with a fix please
Possibly a faulty router. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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Personal Profile > Personal Information
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I'm sorry to hear this.
I've checked and your router has the latest firmware version. I can send a replacement router for testing, would you like me to arrange this?