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HG635 SuperRouter WIFI problem

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6 REPLIES 6
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First Timer

Starting to have problems with my HG635 router which I've had for a number of years now.

 

Usually it works OK and then for no apparent reason it stops transmitting its 5G channel (I have renamed this as suggested on the community here with a "5G" on the end so I can see what's happening) and I have two phones which have 5G, one of which I have a WIFI analyser app on so I know it's not just a phone problem.

 

If I turn the router off, wait and then turn it back on again it will transmit on 5G for several days until it decides to stop again!  (I checked this from standing within about 5 feet from the router so I know it's not just me being too far away distance-wise)

 

Logging into the router from a wired connection both the 2G and 5G channels are ticked as "on" and the internet is working on 2G or with the wired connection.  Unticking and ticking the 5G again doesn't solve the problem

 

I can only wonder whether this is either due to a firmware upgrade (not sure when that was last done) or the router is just getting old and starting to die

 

Has anyone else had this and can anyone help with a fix please

Highlighted
Community Star

Possibly a faulty router. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi Dgoth

 

I'm sorry to hear this.

 

I've checked and your router has the latest firmware version. I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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First Timer

Thank you both.

 

@OCE_Debbie that would be amazing if you could do that please

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Community Team - TT Staff

Hi Dgoth

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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First Timer

Thank you I will confirm receipt and let you know what happens

Highlighted
Community Team - TT Staff