Hi Wellandg
I'm sorry to hear this.
Did this only happen after the firmware was updated?
Will the devices re connect on their own or do you need to reboot the router/device?
Thanks
Debbie
Hi Wellandg
Could you try factory resetting the router using the pin hole reset for ten seconds and then retesting to see if you still experience this issue following this?
Thanks
Debbie
Hi Wellandg
Apologies for this.
Our Products Team have asked which devices are now not re connecting? Has the software been updated on all these devices? (any software updates waiting)
Thanks
Debbie
Hi Wellandg
Thanks for your reply.
I can send a replacement router for testing, would you like me to arrange this?
Thanks
Debbie
Hi Wellandg
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
Great News, thanks for the update 🙂
Chris, Community Team
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