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HG635 latest firmware update

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34 REPLIES 34
AB_71
Conversation Starter

My current version is v1.06t and I would like the newest version please. 

Community Team

Hi

 

I'm not seeing a HG635 connected.

 

Can you confirm this is the model you have and it is currently in use.

 

Thanks

 

Karl. 

AB_71
Conversation Starter

Yes, that' my current model. 

Community Team

Hi

 

I'm not able to see this router remotely.  Upon checking your account I can only see we sent you a HG633 back in march last year.

 

Thanks

 

Karl. 

AB_71
Conversation Starter

My son brought a HG365 a few months ago. We 100% have this as our current router. 

Community Team

Hi

 

If this was not a talktalk router initially and does not have our firmware then it might not have registered on our ACS platform.

 

If this is the case, we would not be able to update the firmware.

 

Thanks

 

Karl. 

AB_71
Conversation Starter

It is a TalkTalk router that where using. It' talktalk branded. talktalk_a_1732.jpg

 

talktalk_a_1731.jpg

 

Community Team

Hi

 

I'm sorry, but this is not showing in our ACS platform and is not registering so we are unable to update the firmware for this router.

 

Thanks

 

Karl. 

AB_71
Conversation Starter

If I was able to give you the serial number on the back of the router would that help at all ?

Community Team

Hi

 

I've tried searching by the serial number, it was in the picture you posted, and also looking for any active devices off your IP address, and the device is not registered in our ACS server.  

 

When a talktalk router is first turned on and connected to our network it should contact our server and register, this will then create a record here so we can see the device.  For some reason the device is just not communicating with our server and registering.

 

As it is not showing up in our database we are unable to connect remotely.

 

Thanks

 

Karl. 

AB_71
Conversation Starter

I'l try and restart my router amd see if they does anything.

Community Team

Hi

 

You can try pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

 

If this still fails to register, then we would not be able to update the firmware.

 

Thanks

 

Karl. 

AB_71
Conversation Starter

Ok I'll give it a go, thanks again. 

Community Team

Hi AB_71,

 

How are you getting on? 🙂

 

Thanks

 

AB_71
Conversation Starter

I have reset my HG365 router and I'm hoping it now shows up on your systems. Fingers crossed 🤞

Community Team

Hi

 

I'm now showing a HG635 online and have pushed the later firmware.

 

Thanks

 

Karl. 

AB_71
Conversation Starter

Thank you 😊

Community Team
JohnB68
First Timer

Hi

 

Could you update my firmware to the latest please? Currently showing v1.06t

 

Cheers

Community Team

Hi

 

I've pushed the latest firmware update for you.

 

Karl.