Sync speed is low, but all tests are clear.
Can you check the home phone and see if there is a clear dial tone or if there is any noise on your line.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
To confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
Note: Please do not post personal information directly in the Forums.