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HUB needs firmware update

First Timer

Hello there. In my service centre it says that my router needs an firmware update. Can any authorised person push the update for me like I've seen in similar posts? Thank you

First Timer
Can anybody respond? My internet is not as good as it should be.
Community Team - TT Staff

Hi sami95


Apologies for the delay. I've checked and your router has the latest firmware version.


What issues are you experiencing with the connection?







First Timer

speed issues. says 7mbps. need an engineer

router is in master socket

Community Team - TT Staff



Sync speed is low, but all tests are clear.


Can you check the home phone and see if there is a clear dial tone or if there is any noise on your line.





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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


First Timer

Phone is ok with clear tone. Internet speed is not good, can't do a speed test connecting behind the master socket because it's not a compatible master socket to do that. Please send an engineer

Community Team - TT Staff



The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

To confirm you're the account holder can you reply to me via PM (Personal Message) with the following information: 

  • Full Name
  • Home telephone number or account number
  • Are you the account holder
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    NOTE: If you don’t have a telephone password why not add one now check out Setting up your telephone password for details

    If password is unknown, confirm the below:
  • Your registered email address:
  • Your registered mobile phone number:  

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