Our Network Team have advised that the next step will be to arrange an engineer visit so I'm just sending you a Personal Message to confirm some details so that we can arrange this.
Please do not post any personal information on the Community, reply via Personal Message (PM) only.
Thanks for the Private Message.
I have passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.
Thanks for arranging the Engineer visit. I'll get back to you after the visit and let you know how it went.
Cheers - John
Hi Community Team,
Good news, the Engineer visited yesterday and sorted out the problem.
He replaced the master socket and repaired the, slightly burned inside, block terminal 78 (or 80) - this connects the external wiring to the internal house wiring for those who want to know (I didn't know).
My download speeds are now running at the advertised speeds (35mbs).
I'll keep an eye on the speed in the next few weeks and hopefully it will stay the same.
Anyways, thanks to all the Community Team for all their help. Greatly appreciated.
Yours - John
Glad to hear the engineer has restored the service for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE