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Home swapover gone wrong

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First Timer

hi there,

 

I moved from Margate to Westcliff and move the service across, I have just received an email saying Talk talk has been contacted by another provider that cancelled the swap over. I am only guessing there must have been a mix up between the addresses, as I live at number 47, and my neighbours at 47a!

 

I have been on the line for over half an hour and not been able to talk anyone - hard times now, I know...

 

is there any other way to fix it please?

 

many thanks,