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How do I update my router

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3 REPLIES 3
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First Timer

New customer to fast fibre and after checking out my online account I have discovered that my sagem FAST5364 router needs to be updated. Can anyone tell me how to do this. Thanks in advance 

N Williams
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Community Star
Solution

Hi @Nik28w 

 

Welcome to the TalkTalk Community.

 

The out of the box setting for the Wi-fi Hub is to request an update from the TalkTalk update server once every 48 hours. If you leave the router powered 24/7 and connected to the incoming line then the Hub will update itself.

 

I see your Community profile is 50% or more completed so just double check to ensure the landline 'phone number is there as that's how TalkTalk will identify your service account. They can then check from Monday onwards to make sure the Hub has done its stuff and if not can push an update for you.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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First Timer
Thanks for the reply and I now updated my profile and all details are updated
N Williams
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Community Team

Hi Nik28w,

 

I'm sorry for the delay. I've updated the firmware now, please let us know how the connection compares 🙂

 

Thanks