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Need help?

How do i cancel my order of fibre broadband?

First Timer

i ordered faster fibre on 03.20 but now wish to cancel order. Your phone line is closed, i have failed to reset my password as "somethings gone wrong" appears and i have a set time in which i can cancel before you charge me so what do i do? my start date is 08.04.20 but router not on its way so just want to cancel please.

Community Star

Follow the instructions on this thread,  @Becca1232


but only post here.


I can ensure that you are in the workflow for help from a qualified TT staff member,  but it may take a few days.  Worth trying these alternative options meanwhile. 

First Timer
i cant change my password to get into my account as after i put in my new password and press continue nothing happens, so i cant fill in the form to request cancellation. Any ideas welcome