I'm a new user of talktalk faster fibre (bit of a misnomer that) and I'm wondering how long it will take for my service to stabilise?
The internet has been up and running for a least two weeks but I get regular drop out of service and very slow speeds at times: way below what I was told would be my minimum speed.
I'm still within my 30 days and considering changing providers again as the service so far has not been brilliant.
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I'm sorry to hear you're unhappy with your service, can you compete your Community profile and we'll be happy to take a look at this for you
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Your current sync speed is 23.9Mbps which is just above the top of the predicted range for your line
The line management system (DLM) has made a number of profile changes over the last few days which appears to be whats causing the disconnections but the last one was a couple of days ago - how's it been over the last 48 hours?
It dropped out this mormning at 7.35
Ran a speed test and I was getting a mighty 0.59Mbps down and 0.1 up
Don't know where you get the 23 from as regular speed tests either over wifi or connected via cable nevershow anywhere near that.
Vodafone was always above 21Mbps, just a pity that their customer service is so shockingly poor.
Thanks for the information
23.9Mbps is the speed the router is synchronising with the exchange equipment, throughput speeds (speed test results) are always lower, usually around 80% of sync speed
When you run the speed tests is the device that you're running the speed tests on the only device connected to the internet at the time?
yep, currently using the imac which is wired to the router. No other devices switched on
My concern is if I stay with Talktalk after the 30 days am I going to have the same speeds and dropout issues.
No idea tbh, there is only one light on the router. I've just connected to the router and the download speed there says 25.4
Why don't I get anything near that in reality.
I will do that now, but I have gone beyond the 30 day period and I'm now stuck with you guys so if it fixes things or not I'll have to just put up with it.