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Huaway woes

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ChrisJH
Team Player

Hi..sorry to be a pain I posted this elsewhere then saw the start a new topic...so duplication I'm afraid but here we go again

 

Ihave the HG633 ... switched from EE on 5 Dec 2017.. from an ordinary connection to fibre

 

Put the supplied router in as specified and connection was made...however.....so far it has needed rebooting almost every day.. twice it has failed to reconnect and only did so when the line was checked - which came back as no errors on the line...but hey presto the internet lights came on again

 

Always it starts off fine, then slows and slows until it becomes unresponsive...once I couldn't even raise the router page and had to manually turn it off rather than reboot

 

however after a reboot it is immediately back to good performance...never had anything like this with my TPlink 9980

 

almost at wits end with it...then I read on here about a software update...........

hmmm ???

 

looking in maintain it states that it is currently running

Hardware version: H.1.01

Software version: v1.21t

 

Any chance of updating the software…please

Chris Huff BA, PGDip, MA. Archaeologist & Author
KeithFrench
Community Star
Solution

V1.21 has a bug in it affecting streaming video, particularly sith a PS4, Xbox or Firestick.

 

I will escalate this now for you to one of TalkTalk's OCEs to pick your thread up and they will investigate it for you.

The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use on-line chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

ChrisJH
Team Player

Cheers for assistance just to know that I am being taken seriously and the issue is being investigated is all I could ask

Chris

Chris Huff BA, PGDip, MA. Archaeologist & Author
Community Team

Hi ChrisJH

 

I've updated the router firmware for you, see if this is better.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

ChrisJH
Team Player

cheers man...I was wondering when it just went down and restarted 8-)

 

I'll give it a week, see how it goes and report back

 

thanks you for attending to this for me - truly appreciated

 

C

Chris Huff BA, PGDip, MA. Archaeologist & Author
Community Team

No Problem 🙂

 

Glad to help.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

ChrisJH
Team Player

Ok gave it a few days..the Huawei was still slowing and crashing so I put my TP-link N600 back into service...

 

the connection took an immediate hit on speed and has been dropping ever since...but it no longer slows and stops by 6pm or keeps restarting so despite being slower it is at least reasonably constant

 

Now ... how to get some speed back - without the Huaway that is...can the line be reset in some way to give a faster connection ??

 

cheers

 

Chris

Chris Huff BA, PGDip, MA. Archaeologist & Author
ChrisJH
Team Player

yesterday I replaced the RJ11 with a better quality cable and the RJ45s with Cat7s and have put the Huaway back in as a desperate measure but the speed is still a bit dire ... usable but not even the guaranteed speed

 

Upstream line rate (kbit/s): 990
Downstream line rate (kbit/s):13582
 

serves me right really...out in the wonderful Co Durham Pennines.....if i wanted decent broadband i should move to a town where they spend on infrastructure..... no.. i'll stick with crap broadband over towns anyday 8)

 

any help truly appreciated

Chris Huff BA, PGDip, MA. Archaeologist & Author
Community Team

Hi ChrisJH,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault, however I can see re-connections which can affect the sync speed. Does your master socket have a test socket?

 

If it does have a test socket then would it be possible to connect the router at the test socket so we can see how the stability compares?

 

Thanks

 

ChrisJH
Team Player

Just taken the screws out of the faceplate and connected via a splitter to the test socket

 

C

Chris Huff BA, PGDip, MA. Archaeologist & Author
Community Team

Hi ChrisJH,

 

Ok thanks for confirming this. Could you bump your thread (request an update) in 24hrs and we can re-check the connection stats to see how the stability compares. If the connection remains stable then we can focus on the broadband speed.

 

Thanks

 

ChrisJH
Team Player

I shall do... thanks for the help... abject apologies for being a pain in the rear end

 

C

Chris Huff BA, PGDip, MA. Archaeologist & Author
Community Team

Hi ChrisJH,

 

Not at all, if the connection is still unstable following this then we can look into this further. As you've already tested with an alternative router then the next step would be to raise the intermittent connection over to our Network Team for further investigation.

 

Thanks

 

ChrisJH
Team Player

Just bumping this up as requested...

 


OCE_Michelle wrote:

Hi ChrisJH,

 

Ok thanks for confirming this. Could you bump your thread (request an update) in 24hrs and we can re-check the connection stats to see how the stability compares. If the connection remains stable then we can focus on the broadband speed.

 

Thanks

 


Since replacing the RJ11 with a better spec version than the supplied cable 24 hours ago, and using the test socket with splitter, the connection has seemingly stayed up and constant - it certainly hasn't reset itself as it did before...

 

remaining slow but usable

 

again apologies for causing hassles

C

Chris Huff BA, PGDip, MA. Archaeologist & Author
Community Team

Hi ChrisJH,

 

Thanks for bumping your thread :) If the connection now remains stable then DLM should start to increase the sync speed, usually within 24hrs.

 

If the sync speed hasn't started to increase within the next 24-48hrs then we can raise the low sync speed over to our Network Team for further investigation.

 

Thanks

 

ChrisJH
Team Player

Just updating

router still connected via the splitter into the test socket..am loath to move it just yet

 

The connection has stayed constant...no updating or crashing or freezing at all...no speed increase either though...while I am grateful that the router crashing has ceased with the upgraded software and a hard restart the internet speed now is the issue

 

DSL up-time:

3 days 22 hours 35 minutes 2 seconds

DSL synchronization status:  up

Speed Tuesday 23rd January 09.30

Upstream line rate (kbit/s): 994

Downstream line rate (kbit/s): 13683

 

Speed Friday 26th January 07.03

Upstream line rate (kbit/s): 994

Downstream line rate (kbit/s): 13683

 

the download speed I can manage with... but the upload speed is making Skype video conferencing, website maintenance and video upload a pain

 

if this could be looked into I would be very grateful

C

 

Chris Huff BA, PGDip, MA. Archaeologist & Author
Community Team

Hi ChrisJH

 

Thanks for your reply.

 

Your current sync speed is within acceptable limits for your line.

 

I would suggest allowing DLM to monitor the connection for a bit longer to see if it changes the profile.

 

Please can you post back on this thread on Monday and we can check this again.

 

Thanks

 

Debbie

ChrisJH
Team Player

Just reporting in as requested

 

Tuesday 23 January

Internet Connection

DSL synchronization status: Up

Connection status: Showtime

WAN IP Address: 92.22.78.162

Primary DNS Server: 79.79.79.79

Secondary DNS Server: 79.79.79.80

 

Line Quality

Upstream line rate (kbit/s): 994

Downstream line rate (kbit/s): 13683

DSL up-time: 3 days 22 hours 35 minutes 2 seconds

 

Monday 29 January

Internet Connection

DSL synchronization status: Up

Connection status: Showtime

WAN IP Address: 92.22.78.162

Primary DNS Server: 79.79.79.79

Secondary DNS Server: 79.79.79.80

 

Line Quality

Upstream line rate (kbit/s): 994

Downstream line rate (kbit/s): 13683

DSL up-time: 7 days 0 hours 19 minutes 52 seconds

 

 

as you can see it's not updating

 

C

Chris Huff BA, PGDip, MA. Archaeologist & Author
Community Team

Hi ChrisJH

 

Apologies that the sync speed hasn't increased.

 

Unfortunately your current speed is within the predicted range for your line so we will be unable to raise this as a fault to BT Openreach.

 

I can send a DSL3782 router for testing to see if this increases the speed, would you like to test this?

 

Thanks

 

Debbie

ChrisJH
Team Player

good morning - that was fast...

 

please, please accept that I do not blame you or your excellent colleagues in this in any way - and I am just grateful that there is someone to talk to about the niggly small problem that I have

 

I do appreciate that living where I do the speeds are relatively crap at the best that can be offered...old copper cable technology is not up to the job...but thats all we have for the forseeable next couple of hundred years so my tough luck really 8-)

 

to be honest.... with the problems that I've had with the HG633 - first crashing and now, since the application of V.2 software, not updating I'd try two plastic cups with a bit of string between

 

I would definitely like to try the DSL3782 router and see what happens....if that goes pear shaped I can always put the 633 back in harness (just joking of course)

 

many thanks once again

C

Chris Huff BA, PGDip, MA. Archaeologist & Author