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Huawei HG 633 Firmware update

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9 REPLIES 9
sapiercy
Conversation Starter

Kindly upgrade my router to the latest firmware. Currently running v 1.21t.

Community Team

Hi sapiercy

 

Please can you factory reset your router using the pin hole reset for ten seconds. Let us know once this has been completed, we can then try and connect to your router.

 

Thanks

 

Debbie

sapiercy
Conversation Starter

Hi, this has now been done as requested. Though my wi-fi is less stable now so I would appreciate it being upgraded as soon as you can conveniently progress it. Many thanks.

Community Team

Hi sapiercy

 

I'm still unable to connect to your router. Is the HG633 currently connected to the line? Is TR069 enabled in the router settings?

 

Could you try the pin hole reset again for ten seconds?

 

Thanks

 

Debbie

sapiercy
Conversation Starter

Hi, is TR069 switched on by default? If so, I haven't touched it. 

 

The device has reset, as the wi-fi network reset back to the default name. Could you please look at resolving as the internet has become very unstable.

 

Many thanks

steve

Community Team

Hi steve,

 

I've tried this again, however I've not been able to connect to the router. Do you have an alternative router that you can test with to see how the stability compares?

 

Thanks

 

sapiercy
Conversation Starter

Unfortunately not.

Community Team

Hi steve,

 

Ok, would you like us to send a replacement router for testing purposes to rule this out?

 

Thanks

 

sapiercy
Conversation Starter

Yes, please, if you think that would help. I am struggling with the wi-fi at present.

Community Team

Hi

 

A router is on the way to you.

 

Regards,

 

Karl.