Huawei HG 633 Firmware update

[sapiercy]

Kindly upgrade my router to the latest firmware. Currently running v 1.21t.

[OCE_Debbie]

Hi sapiercy

Please can you factory reset your router using the pin hole reset for ten seconds. Let us know once this has been completed, we can then try and connect to your router.

Thanks

Debbie

[sapiercy]

Hi, this has now been done as requested. Though my wi-fi is less stable now so I would appreciate it being upgraded as soon as you can conveniently progress it. Many thanks.

[OCE_Debbie]

Hi sapiercy

I'm still unable to connect to your router. Is the HG633 currently connected to the line? Is TR069 enabled in the router settings?

Could you try the pin hole reset again for ten seconds?

Thanks

Debbie

[sapiercy]

Hi, is TR069 switched on by default? If so, I haven't touched it. 

The device has reset, as the wi-fi network reset back to the default name. Could you please look at resolving as the internet has become very unstable.

Many thanks

steve

[OCE_Michelle]

Hi steve,

I've tried this again, however I've not been able to connect to the router. Do you have an alternative router that you can test with to see how the stability compares?

Thanks

[sapiercy]

Unfortunately not.

[OCE_Michelle]

Hi steve,

Ok, would you like us to send a replacement router for testing purposes to rule this out?

Thanks

[sapiercy]

Yes, please, if you think that would help. I am struggling with the wi-fi at present.

[OCE_Karl]

Hi

A router is on the way to you.

Regards,

Karl.