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Huawei HG633 latest firmware update required

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16 REPLIES 16
typoid
Participant

hI

Can u help?

 

Software 1.5t

hardware H.101

 

phone number in profile

 

Remote management enabled

Thanks

 

Gondola
Community Star

Hi @typoid 

 

Firmware update to v2.0t request is made for you.

 Gondola - Community support team

To appreciate my help . . . If I offered a solution Best Answer

typoid
Participant
Swift. Thanks 🙂
typoid
Participant
Thanks and Swift 🙂
Community Team

Hi typoid

 

Please can you factory reset your router using the pin hole reset for ten seconds, I can then try and update your router firmware.

 

Thanks

 

Debbie

typoid
Participant

thanks Debbie

Reset ok but unable to update firmware

Community Team

Hi typoid

 

Thanks for your reply.

 

Unfortunately the firmware update keeps failing, apologies for this. I can send a replacement HG633 router, would you like me to arrange this?

 

Thanks

 

Debbie

typoid
Participant
Yes please to the replacement
Ever since Iv'e had it, it has been a real problem

Iv'e just taken out a contract for fast fibre going live on July 4th
Any chance of the newer router as I thought I would get one of those
Ta

Community Team

Hi typoid

 

We can send a replacement HG633 or DSL3782 router via the Community. If you contact our Customer Service Team then they can discuss sending a Wifi Hub.

 

Thanks

 

Debbie

typoid
Participant
Thanks Debbie for the reply
engaging with tech services is a grueling experience. You get stalled, on the phone for hours and hours. They say they will ring back but don't.
I really don't want to be over critical but that's the reality. I could not go through all that with my health.

Would you be kind enough to send me a replacement HG633
Thanks again
Community Team

Hi typoid

 

Apologies for this.

 

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

typoid
Participant
thanks.
Will do
Community Team
typoid
Participant

Hi Debbie

Received router. Very quick delivery. Thank you

 

The replacement HG633 didn't arrive but instead the  DSL3782

 

I set it up. Did various speed comparison with the HG633.

The DSL3782 drops 1mg download. The most I ever get is 9mg not the 11mg advertised even though I'm not far from the exchange.

Shame the HG633 couldn't update.

 

I go live July 4 with the basic fibre. I will see what happens then.

 

Thanks again Debbie

 

Community Team

Hi

 

No Problem, let us know how things are when fibre is in place.

 

Regards,

 

Karl. 

typoid
Participant

Went live on fibre this morning.

All good

Thanks to all for help

Community Team

Excellent, glad its all working 🙂

 

Regards,

 

Karl.