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Hub power supply

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7 REPLIES 7
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Mannh
Conversation Starter

Hi,

I got home this lunchtime and found no internet. The hub was dead with no light and didn’t respond to being turned off and on (I know). I tested the power supply and there is no 12v output. It may just be that or there is a possibility that it has taken the hub with it. Is it possible to get another one sent?

Thanks, H

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KeithFrench
Community Star

They do not send out PSUs, but will replace the whole thing. I will ask TT to arrange this for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Mannh
Conversation Starter

Thanks Keith. 

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Community Team

Hi Mannh

 

Replacement on the way.

 

Regards,

 

Karl. 

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Mannh
Conversation Starter

Thanks Karl. 

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Community Team

Hi Mannh

 

No problem 🙂

 

Thanks

 

Debbie

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Mannh
Conversation Starter

Thanks everybody, I received a new hub within a couple of days. All is good. 

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Community Team

Hi Mannh

 

Thanks for keeping us updated 🙂

 

Debbie