I still have a HG635. I am on Faster Fibre. In the house we have two iPhones X, a smart TV with Netflix, and 2 new laptops (windows and MacBook Pro). I noticed that surfing the internet is not as snappy as it used to be or I have perhaps become more demanding (once you land on a page it is fast, but there is a lot of waiting).
Is it time to get the new WiFi Hub? Or do I need to upgrade the firmware of my current router? With the WiFi hub will I see any difference, how much does it cost for existing customer and how would I go about buying it?
How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?
It is important to see what your line is actually capable of and what your current download speed is.
To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-
enter the credentials:-
password: admin (unless you have set your own password).
Then go to your ADSL or DSL summary page & paste the stats in this thread.
On the HG635 this is at:-
Maintain > System Information & expand Broadband Information.
Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-
Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.
Please can you paste the results here?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
as requested. Thanks a lot. I don’t have wired connections.
Speed test using http://www.supportal-test.co.uk/: 9ms, 37.2MB, 9.4MB