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I have a HG635...do I need a new router?

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3 REPLIES 3
Manny London
First Timer

I still have a HG635. I am on Faster Fibre. In the house we have two iPhones X, a smart TV with Netflix, and 2 new laptops (windows and MacBook Pro). I noticed that surfing the internet is not as snappy as it used to be or I have perhaps become more demanding (once you land on a page it is fast, but there is a lot of waiting). 

 

Is it time to get the new WiFi Hub? Or do I need to upgrade the firmware of my current router? With the WiFi hub will I see any difference, how much does it cost for existing customer and how would I go about buying it?

 

Thanks

KeithFrench
Community Star

Not necessarily. 

How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?

 

It is important to see what your line is actually capable of and what your current download speed is.

 

To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-

http://192.168.1.1

enter the credentials:-

username: admin
password: admin        (unless you have set your own password).

 

Then go to your ADSL or DSL summary page & paste the stats in this thread.

 

On the HG635 this is at:-

 

Maintain > System Information & expand Broadband Information.

 

Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-

http://www.supportal-test.co.uk/

Alternatively use:-

https://myaccount.talktalk.co.uk/speed-checker/

Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.

Please can you paste the results here?

Ok

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Manny London
First Timer

Hi @KeithFrench 

 

as requested. Thanks a lot. I don’t have wired connections.

 

Broadband information:

 

DSL synchronization status:  Up
Connection status:  Showtime
Upstream line rate (kbit/s):  9999
Downstream line rate (kbit/s):  40000
Maximum upstream rate (kbit/s):  22563
Maximum downstream rate (kbit/s):  73693
Upstream noise safety coefficient (dB):  21.6
Downstream noise safety coefficient (dB):  15.6
Upstream interleave depth:  0
Downstream interleave depth:  0
Line standard:  VDSL
Upstream line attenuation (dB):  13.2
Downstream line attenuation (dB):  7.5
Upstream output power (dBm):  -1.5
Downstream output power (dBm): 13.6
Channel type:  None
DSL up-time:  8 days 2 hours 51 minutes 11 seconds

 

Speed test using http://www.supportal-test.co.uk/: 9ms, 37.2MB, 9.4MB

 

KeithFrench
Community Star

Your speeds are perfect.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?