I have upgraded to fibre and want to return my old router - can I?

[judylangstone]

I have just upgraded my old router to fibre but I don't want my old router.  Can I return it to you or do I have to throw it away?

[Gliwmaeden2]

The options are detailed here   @judylangstone .

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

[judylangstone]

Thank you. How do I get a return bag to post it in?  I can't find where to ask for one.

[Gliwmaeden2]

If you go into My Account you may find it is possible to order one through a form.

If you are still stuck, wait for a reply from TT staff on here. It can take several days for them to reach new threads.

Best to give them time to reply before posting again,  @judylangstone , to keep this moving forward in the workflow. 

[judylangstone]

Thank you for your help.

[SeamaK]

Hi,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks,

Seama