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IPC6023 ERROR

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10 REPLIES 10
Highlighted
Chatterbox

Just recently upgraded to Fibre. All good apart from the fact that I am getting an IPC 6023 ERROR on my entertainment pack channels. Netflix and Players working fine.

Have tried software update and resetting the box but still no joy. Any advice appreciated

Brian
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Community Team

Hi

 

Has this error only started from 28th Aug after the upgrade was completed ?

 

Have you tried turning the router off for 30 minutes to clear the session ?

 

If you go to MORE TV and select some on demand content from a boost channel such as Sky 1 etc, does this play ?

 

Is the TV box direct to the router with a cable ?

 

Check the home phone, does this have a clear dial tone ?

 

Thanks

 

Karl. 

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Chatterbox

Hi Karl and thanks for reply.

Router has been turned off for 30 minutes plus.

On demand boost content does play.

TV box direct with cable.

Phone line clear.

Thank you for any help you can provide

Brian
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Community Team

Hi

 

All tests are clear.  I've arranged an Openreach Multicast engineer to go to the exchange and confirm IPTV traffic can be seen from there. I'll let you know what they find.

 

Thanks

 

Karl. 

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Community Team

Hi @Brian1966

 

Multicast engineer has been out - all ok from Openreach side.  Circuit ID's match and traffic can be seen at the port.

 

I've re-ran all tests here and all still clear.

 

I can see you have a new wifi hub about 3 weeks ago.  A new TV box is on the way so this can be ruled out.

 

Thanks

 

Karl. 

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Chatterbox

Hi Karl,

New Tv box arrived today so thank you for that. Really had high hopes but unfortunately the problem remains. 

You have been absolutely brilliant so far so any further help appreciated.

Brian
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Community Team

Hi Brian,

 

I'm sorry for the delay. Did you use all the new cables that came with the new TV box? Are you still seeing the same error since your last post?

 

Thanks

 

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Chatterbox

Hi Michelle,

Sorry for delay in replying.

Yes all new cables used and still getting error message IPC6023.

 

Brian
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Chatterbox

Hi Michelle,

Sorry for delay in replying.

Yes all new cables used and still getting error message IPC6023.

 

Brian
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Community Team

Hi Brian1966

 

Thanks for your reply.

 

I've escalated this fault over to our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Community Team

Hi Brian1966

 

Our Network Team have asked us to arrange a TalkTalk engineer visit to complete further investigations.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie