Just recently upgraded to Fibre. All good apart from the fact that I am getting an IPC 6023 ERROR on my entertainment pack channels. Netflix and Players working fine.
Have tried software update and resetting the box but still no joy. Any advice appreciated
Has this error only started from 28th Aug after the upgrade was completed ?
Have you tried turning the router off for 30 minutes to clear the session ?
If you go to MORE TV and select some on demand content from a boost channel such as Sky 1 etc, does this play ?
Is the TV box direct to the router with a cable ?
Check the home phone, does this have a clear dial tone ?
All tests are clear. I've arranged an Openreach Multicast engineer to go to the exchange and confirm IPTV traffic can be seen from there. I'll let you know what they find.
Multicast engineer has been out - all ok from Openreach side. Circuit ID's match and traffic can be seen at the port.
I've re-ran all tests here and all still clear.
I can see you have a new wifi hub about 3 weeks ago. A new TV box is on the way so this can be ruled out.
Our Network Team have asked us to arrange a TalkTalk engineer visit to complete further investigations.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.