Just bought XBOX One X and changed my Talk Talk package to get the fastest Fibre speed, Connection was dropping. Xbox network setting say I should be on IPV6 rathan IPV4 but dont know if it is yet supported by Talk Talk. Please advise as I have an XBOX One X that keeps dropping connection and I shall be forced to look at another ISP.
I've drawn this topic to the attention of the TalkTalk Community support team of OCE's and they'll respond to you right here to help you. If you have an HG633 router it'll benefit from a firmware update that the OCE's can push out to you.
You may have already done this bit but ensure your Community Profile Personal Information (Click here) includes your landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's will then be able to link this topic to your TalkTalk service account.
Leave your router powered and connected to the line until you hear from the OCE's. They'll check the line performance and the router and will have options to discuss with you including escalation to Openreach if a fault is present or just a firmware update that'll fix the connection dropping issue when you use the XBox.
The TalkTalk network is IPV6 ready but not everything is in place to use IPV6 yet. An IPV4 network will give you just as good an experience despite Microsoft's continued promotion. But first things first, let's get the XBox issue fixed with the router update.
The TalkTalk network is IPV6 ready but not everything is in place to use IPV6 yet.
When you say it's IPV6 ready... what do you mean? There have been multiple threads (including one I started at the beginning of the year) asking TT what the status is...with no response.
What insight do you have....is there a timeline for implementation? Will there be a trial?
You're router has the latest firmware version.
How does you xbox connect to your router, Ethernet cable or Wifi?
Does your internet connection seem stable except for the xbox issue?
I'm sorry to hear this. Just to confirm, did you try a few different wireless channels to see how the connection compares? Do you have an alternative router that you could test with to see how it compares?
I know exactly how you feel. HG633 awful Wi-Fi. I suffered all your issues re Xbox too, and losing 5ghz. The router update to v1.22.1t was meant to solve it- but didn’t. I tried all the fixes recommended on here re changing channels, etc on router, still same issues.
I just turned Wi-Fi off on the TalkTalk router and use an old Apple AirPort Extreme for Wi-Fi routing. Solid and fast connection- 10mbps faster.
You’ll just go in circles on this forum, as they'll never admit how poor the supplied equipment is. I’d recommend cutting your losses and getting a different router.
PS I noticed there’s still no clarity re IPV 6.
Thanks Karl,I have mentioned time and time again that the WiFi keeps dropping. I have a Desktop using an ethernet cable into the router and the speed on that is fine. I have an Xbox, Now tv box, and phone on wifi and when the Wifi goes they all go. It only goes off for a few minutes but I have to mess around with resetting router or changing the channel on my network.
If you think that a different router will solve it then yes I would like a different router.