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Installation Date

First Timer

Hi, I joined TalkTalk today, I am switching from BT, and the given date to go live by TalkTalk is the 15th, would it be possible to forward this date sooner, preferably next week as BT has cut off their broadband due to cancellation and I am stuck on mobile data, please could an agent let me know, thanks.

Community Star

Hi @mhd18 ,


Staff will reply to confirm, but it is unlikely the date could be brought forward, TalkTalk are not really in control of the go live date as it is based on when an Openreach engineer can go to the street cabinet to move your line over from BT to TalkTalk, so the go live date you have been given will be the earliest date that Openreach have told TalkTalk that they can do the work.

Community Team - TT Staff

Hi mhd18


Thanks for your post. 


Unfortunately its no possible to move the go live date to an earlier date, as Skynet_TX says the date given will be based upon engineer availability.