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Intermittent faster fibre broadband

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2 REPLIES 2
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Participant

My faster fibre broadband keeps dropping out since yesterday. It will connect and then a few seconds later, the connection is lost. At the moment I have no connection, but the light on the router shows white, so all should be ok. Not sure what to do...

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Community Star

How do your devices connect to the router, wireless or wired? If a mixture, are wired better than wireless?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Community Team - TT Staff

Hi easytalk

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line. Do you reboot the router when you experience this issue or wait for the connection to re connect on its own?

 

Thanks

 

Debbie