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Intermmitent Wi-Fi on some devices

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The Simpsons
Chat Champion

Yes. I will do it now.

Community Team

Hi The Simpsons

 

The line test is now clear. Have you tested with a different router?

 

Thanks

 

Debbie

The Simpsons
Chat Champion

I haven't tried another router. I have an old sky one?
At the moment wifi is fine. It is usually bad later in the day? Although sometimes earlier it goes off and comes back shortly after fine.

Highlighted
Community Team

Hi The Simpsons

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

The Simpsons
Chat Champion
Yes please if that is possible. Thank you.
Community Team

Hi The Simpsons

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

The Simpsons
Chat Champion

Thank you the router arrived lunchtime!

It was all racing ahead when I set it up. I did not change anything that I had previously been advised.

It started dropping again later this afternoon. I have taken a screen print. Pages not loading, timing out, no internet...

Is this the same as when you first get  a router it takes a few days to have it correct? 

 

The Simpsons
Chat Champion

INTERNET.jpgGhz.jpg

Community Team

Hi The Simpsons,

 

I'm sorry to hear this. Is the replacement router the same make and model as the previous router?

 

Thanks

 

The Simpsons
Chat Champion
Yes it is the same.
FAST 5364-3 TB
Seems ok again this morning...
Community Team

Hi The Simpsons,

 

Ok, please let us know how both the stability and speed compares over the next 24hrs.

 

Thanks

 

The Simpsons
Chat Champion

I will do. Thank you.

It is fine at the moment...wifi 9.30am.jpgghz 9.30.jpg

The Simpsons
Chat Champion

This is now...

Clipboard02.jpg

The Simpsons
Chat Champion

And now...

Now.jpgghz.jpg

The Simpsons
Chat Champion

It appears to be working fine again this morning.

wifi 8.00.jpgghz 8.00.jpg

Community Team

Hi The Simpsons

 

Thanks for your reply.

 

Please can you continue to monitor the connection and let us know if you do experience any further issues.

 

Debbie

The Simpsons
Chat Champion
I will do. Thank you.
The Simpsons
Chat Champion

It is still the same...🙄

I haven't been on the computer much today but I did note down some network connections via my mobile. This morning when it was working fine the network speed at 10.00 was 433 mbps.

As they day went on

11.00, 96 mbps

12.00, 96, mbps

14.00, 96 mbps

16.00, 78 mbps

17.00, 72 mbps

 

There is something not right.

thursday 4.30.jpgghz 4.30.jpgThursday 5.jpgghz 5.jpg

 

The Simpsons
Chat Champion

It is no good 🙄 up, down, off...I appreciate your help but it is not changing.

internet 20.30.jpginternet 20.30.jpg

The Simpsons
Chat Champion

Sorry I repeated the chart.ghz 8.30.jpg