Hi The Simpsons
Apologies for this.
I've checked the connection stats again and there are re connections showing and the line test has detected a possible voice fault.
Could you check your landline to see if there is any noise when making calls?
It has still been no use... if it is of any help the readings just a little while ago I took. It is even painstaking to do this yet again, it is so slow and intermmitent. 🙄
It has been going on for over a month now. Should I change my settings again? Would that help?
I appreciate people are not about all the time . But I would really like some help on this please.
Hi The Simpsons,
There has been an incident at your exchange over the weekend affecting service, this should now be resolved - could you let us know if there's any improvement today
Hi The Simpsons,
Apologies if this has already been mentioned somewhere in the thread but do you have any devices connected to your router by Ethernet cable? If you have then are they also affected or is it just devices connected to the router by wifi?
There is nothing connected with ethernet. Previously I have checked and it seemed fine.
Morning it is usually ok however this morning it is not as good.
I have a new router sent by you.
I had been advised to change some settings with the old router, start of this thread...it helped at first. This router I have not changed anything.
Using the test socket I have no internet at all.
Thanks for the information
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router and a telephone?
Thanks for the reply. Can you switch your router off for 30 miniutes then switch back on and let me know when you've done this (I'm having some problems communicating with your router)