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Intermmitent Wi-Fi on some devices

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The Simpsons
Chat Champion

Yes I still get the same message.

Community Team

Hi The Simpsons

 

Do you receive this message if you test in a different browser?

 

Thanks

 

Debbie

The Simpsons
Chat Champion

I am using Chrome and tried using internet explorer but could not get on...

Tried using Chrome and it says wrong password and it is not wrong...

Internet is terrible...Now internet.jpgnow ghz.jpg

Community Team

Hi The Simpsons,

 

I'm sorry to hear this. I've run a test on the line which has detected a potential voice fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone?

 

Thanks

 

The Simpsons
Chat Champion

I don't know, we hardly ever use land line.

I am sorry if I am a bit inconsistent, I have just lost my mum a couple of days ago.

Community Team

Hi The Simpsons,

 

My condolences, I'm really sorry to hear this.

 

Do you have a phone connected? Would it be possible to check this to see if you have a dial tone or any noise on the line when it's convenient.

 

Thanks

 

The Simpsons
Chat Champion

The land line has no noises. Internet is ok at the moment.

The Simpsons
Chat Champion

I am still having terrible problems with our internet I am afraid!

I have taken screen shots if that helps anyone to help?

First one was yesterday, then I couldn't get back on so gave up. The other two are now. 

Thank you.

internet.jpgInterner now.jpg2.4ghz.jpg

Community Team

Hi The Simpsons,

 

I'm sorry to hear this. One of the line tests has detected a potential fault. Just to confirm, is the voice service still ok at the moment? Is the connection also unstable?

 

Does your master socket have a test socket?

 

Thanks

 

The Simpsons
Chat Champion

The telephone appears to be ok.

Yes there is a test socket.

The Simpsons
Chat Champion

The telephone appears to be ok.

Yes there is a test socket.

Thank you.

Community Team

Hi The Simpsons

 

Apologies for the delay.

 

Is your router currently connected at the test socket?

 

Thanks

 

Debbie

The Simpsons
Chat Champion

Hello,

that's ok.

It is not connected to test socket at the moment. I will do it shortly.

Internet appears to be running ok at the moment. 

 

The Simpsons
Chat Champion

Hello,

I connected router via a microfilter to test socket and I had no internet at all?

Community Team

Hi The Simpsons

 

Apologies for this.

 

Do you have a different microfilter that you can test with?

 

Thanks

 

Debbie

The Simpsons
Chat Champion

I did try 2 different ones. I will see if I can find another.

The Simpsons
Chat Champion

No internet using test socket I have tried 4 microfilters now...

Community Team

Hi The Simpsons

 

Does it connect ok if you re connect the face plate?

 

Thanks

 

Debbie

The Simpsons
Chat Champion
Yes?
Community Team

Hi The Simpsons

 

Thanks for your reply.

 

I will run another line test with all equipment removed from the line.

 

Would it be possible to remove everything including the face plate for 30 minutes so I can complete this line test?

 

Thanks

 

Debbie