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Internet connected but can't reach page

First Timer

Hi can anyone please help? 


Have had not internet for past 2 days and am keyworker supposed to be working from home. My router has the full solid white light and I can connect all devices work laptop, personal laptop & phones to WiFi but every time I try to browse or view a web page on any device it either times out or can’t reach or says no internet. 

I am currently having to use my mobile to view & post on this site, email etc and my data is rapidly disappearing. Went through all test yesterday morning with someone on web chat told to switch off router try later, didn’t work. 

Is there anybody I can speak to please as this is really stressing me out.

Community Team - TT Staff

Hi sambo3


I'm really sorry to hear this.


I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.


Are you still experiencing this fault?