So recently (as in the past two days) the internet has started to cut off and then try to reconnect and then cut off and try and repeat for like 20 minutes.. and be okay for an hour... and then repeat the process again.
When I go to 192.168.1.1 and watch the page as the process is occurring I can see that the Link Rate starts of at 55000 as it constantly is, then tries to connect, fails, says disconnected and out pops a different link rate number, and it repeats that over and over until it finally connects for a short time only to repeat the process all over again.
I just don't know why it's been dropping a lot as of the past few days if nothing has changed.
Also, when the phone calls the internet often drops out too, but not all the time.
Any help would be appreciated as the internet is pretty much unusable atm.
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line? Does your master socket have a test socket?
Hey it's been a while because after connecting to the test socket it was fine for a while.. even though the speed dropped from 58 to 42... but now while it's still connected to the test socket it's started to happen again today as well as the speed dropping to 22mb!! (when we pay for 74!)
It has been connected to the test socket for almost two weeks and the speed didn't go back to normal, it's decreased - which is weird because it was consistently 58 for like a year. Please can something be done about this because being advertised as 63mb average and then having the speed has more than halved of what it should be at 22mb, which isn't acceptable, and it's dropping randomly.
I'm sorry to hear this. I've re-run the line test which hasn't detected a fault. The connection looked very stable up until yesterday. Just to confirm, is the voice service ok with no noise on the line?