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Internet downtime

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1 REPLY 1
jmmrly
First Timer

Hey,

Starting a month or so ago, a few times a week our Full Fibre connection has started to drop for about a minute or so and then comes back up. The router's connection time in the web interface resets to 00:00 so it's definitely going down at the router end. Looking at the log, this comes up at around the same time as when it goes down;

16.01.2021 20:25:45InfoSYS
TR-069 connectivity to (acs.talktalk.co.uk) has been closed
16.01.2021 20:25:43InfoSYS
TR-069 connectivity to (acs.talktalk.co.uk) has been initiated

 

OCE_Chris
Community Team - TT Staff

Hi jmmrly,

 

I'm sorry to hear that you're experiencing problems with your service. I'm sorry but we are unable to help with this via the Community, you'll need to speak to our Future fibre support team, they'll be happy to help - Future Fibre

Chris