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Internet drop

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9 REPLIES 9
Popular Poster

Hi all, my internet goes around the same time every day between 15.30 and 16.00 not sure why, using hg635 router  can take a while to come back on 

 

Regards 

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Community Star

Hi @leecarey your post has been flagged for assistance and you should hear during tomorrow. Is this a continuation of your problem from last year? 

The community is very busy, what took minutes can take hours. Be patient, avoid multiple posts and stay healthy, please.
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Community Team - TT Staff

Hi leecarey, I've run a couple of line tests and they're both clear and show your connection is good. Is your router connected to a power socket or a multi gang with other devices? Have you got another router you can test with? 

 

Ady

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Popular Poster

Hi ady

 

I have got 2 other routers, but they were unreliable , so I went back to my old hg635, seems to be ok at the moment 

 

Cheers lee

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Community Team - TT Staff

Hi Lee,

 

 

Is everything still ok ?

 

Thanks

 

Karl. 

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Popular Poster

Hi all narrowed it down its its  the WiFi that drops out randomly done it loads today

 

Cheers  

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Popular Poster
Different problem from last year

Cheers
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Community Team - TT Staff

Hi leecarey

 

Does WIFI drop on all devices?

 

Would you like to try a replacement router?

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Popular Poster

All devices drop, 

 

Cheers lee

 

 

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Community Team - TT Staff

Hi Lee

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie