Hi @leecarey your post has been flagged for assistance and you should hear during tomorrow. Is this a continuation of your problem from last year?
Hi leecarey, I've run a couple of line tests and they're both clear and show your connection is good. Is your router connected to a power socket or a multi gang with other devices? Have you got another router you can test with?
Is everything still ok ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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