Have had the problem of my internet ‘dropping out’ and purchased the WiFi hub for the offer price of £30 (we have the fast fibre + the speed boost) as this was forseen to be the solution and now it is happening a lot more frequently! I have a filtered master phone socket, the hub is positioned as instructed yet watching internet tv via Netflix is becoming a nightmare. Bearing in mind I have signed up for a further 18 months (15 years Tiscali/talktalk customer) despite my family urging me to change supplier. Please help
Hi Mick, welcome to the community, your post has been flagged for assistance and you should hear shortly. In the meantime please check your community profile and add your landline phone number if necessary.
Talking of landline how good is it? Do you notice any noise, crackles?
What does the light on the router show when your connection drops?
I'm really sorry to hear this.
I've completed a line test which has detected a possible fault with the landline service.
Are you experiencing any faults with the landline when making calls? (noise)
Yes e mailed them. Nothing back yet. They were aware internet dropping out before I re-mewed contract and purchased WiFi hub and the problem is worse now! Nothing from talktalk yet though - have To go the talktalk tech problem route again I think but thankyou for asking
sorry Debbie I e mailed the answers to your questions and forgot to post on the forum as well - ref landline and yes there does appear to be some background noise however it is rarely used due to mobile phones - continued to drop out several times yesterday- not for a long time but enough to knock Netflix off.
The fault being picked up could be connected to the internal setup. Can you connect your phone directly to the test socket with no filter and check if the noise is still present.
OCE_Arne (Community Team) posted a new reply in Fibre Broadband on 23-05-2019 10:04 AM :
Our network want you to disconnect everything so we can re-run the test, are you able to do this around 10.20? (reconnect at 10.30)