Ok i can see from previous posts I'm not the only one. I don't want to spend futile hours on the phone especially as i haven't got a phone contract so will be very expensive. I'm supposed to be getting and paying for superfast 72mps but am often getting just 5mps and rarely anything above 30. I've run dozens of wifi tests aps md they all confirm this. Occasionally it will hit 72. Very occasionally.
BUT the worst thing is the signal keeps dropping out. Sometimes several times a day and almost every day. Sometimes its only for ten seconds, sometimes a few minutes. The light on the router does not change colour when this happens. Not only is this really annoying because I listen to internet radio a lot and as it helps me fall asleep, others in the house play online with friends and are getting disconnected. All diagnostic test i take with talktalk says everything is tickertyboo. Well, it really isn't, so if someone at talktalk or community member can help sort it out I'd be very grateful. Thanks. Oh, the router is well positioned, there's nothing nearby to interfere with it and I've had no such issues on this line before, ever, going back to dial up times.
@Victoriaplum81 welcome and yes we will help just wait for a oce to reply next week
please make sure ur profile on here is filled in
can u explain more on the set up and how u are doing the speed test via cable / wifi ??
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@Victoriaplum81 Hope u get one as very rare for them to stick to phone back as i have seen over the other post on here most people say no call back but no change
we can help u may find us other customers and the oce who are the staff are better than chat and call staff as they are English people with out reading from scripts
if need more help just post back as a oce will now pick this up mon / tues depends on work flow
If you do need assistance can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.