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Internet keeps dropping

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3 REPLIES 3
Chatterbox

Many times each day, the internet service drops and pages stop loading, for anything between 2 mins and half an hour each time. It affects the Wifi and hard wired signals at various times, sometimes coincidentally together. Each time any signal drops, we check the light on the hub and it's always solid white. More often than not, waiting patiently will see it reconnect, quicker than turning off the hub to reboot. Waiting also avoids interrupting other people that are using the internet, who may not be experiencing the drop in signal, at the time.

 

It doesn't seem to be a fault with the device that is connected to the internet, because it's affecting 3 PCs, 3 android phones and a printer. We have not noticed a problem with the phone line, but we don't use the phone often, so possibly wouldn't notice a short interruption.

 

Please can someone investigate or advise?

Community Team - TT Staff

Hi BlueBabe

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults.

 

Would you like me to send a different router for testing to see how the connection compares?

 

Thanks

 

Debbie

Chatterbox

Hi Debbie

Yes please, it would be a good place to start.

Thanks

Community Team - TT Staff

Hi BlueBabe

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie