Good evening all. I have a d link dsl 3782 talk talk router. I have been with talk talk for about 7 months with no problems.
This is last week or so the lights flash and the internet light goes off and then eventually comes back red. I am getting very frustrated with this as I’m having to use 4g on my phone to tether my laptop.
I have reset but and I have looked at the talk talk helpdeak which says everything is ok. It’s clearly not.
May at I ask for some advice as I have no faith in it working consistently.
Many thanks in advance
When the internet light is red on the router, (or the status light is amber on the new TalkTalk Wi-Fi hub) the connection to the exchange equipment (or fibre cabinet if fibre) is normally OK, but there is a virtual path that needs to exist from this equipment to the internet. It is this virtual path that is down. This can be caused generally by:-
The best way to resolve this is for me to pass this to one of TalkTalk's OCEs to investigate the condition for you now.
The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use on-line chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential fault.
Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Does your master socket also have a test socket?
The broadband and phone share part of the line so if there is a crackle on the line this will impact the broadband causing slow speeds and dropping connections.
This is not actually a broadband fault but a line fault so now that this has been identified we can progress for a line engineer.
BT Openreach will always issue blanket conditions for any fault we report.
I'll send you a pm with the info required to arrange an engineer.
I've logged this out for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.
If Openreach ask for an appointment I'll book this in and let you know.
your colleague has arranged for an engineer to check my line externally. I don’t know if I will know if that has happened?
however my BB is very slow at 4mbs. It should be way faster. I have used talk talk checker and it says all ok.
Is is it related to my line issue.
Our Network Team have advised that this fault is still under investigation with a BT Openreach line engineer. We should receive further updates within the next 24hrs.