Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Internet not been working for 24hrs now


As title says, internet has been out in my house for a day now. Solid orange light on router. I ran the diagnostic on the website and it says it's a problem on your end. When can I expect this to be fixed?

Community Star

Hi @Ant627 


Have you an old router to test that it isn't the router? It may be worth trying doing a factory reset from the current router menu then turning it off and disconnecting for at least 30 minutes. This will clear your session and create a new one on restart without the DLM kicking in to slow speed to improve the line quality. I occasionally get this and this cures it.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.