Sorry to hear this and I'll take a look now. I've re-run the line test which hasn't detected a fault and the connection looks stable for almost 5 days. How often is it dropping? Which router are you currently using?
@OCE_Michelle how when you have tested it and no fault my router is sagem hub it's supposed to be for fast fibre my router light was red most of yesterday all my wifi booster were losing connection my wired speed was terrible as opposed to what I am paying surely if my router connection is going off you should be able to pick it up
I've checked various systems at our end - Authentication logs are showing no reconnections, there are no retrains showing for the last 5 days and I've also checked for errors and unavailable seconds directly on the Openreach website - errored seconds are very low and there are no unavailable seconds showing for at least the last 4 days
Could you please call 17070 from your landline and confirm that the number read back to you is your TalkTalk landline telephone number
@OCE_Chris I have that number and it is correct but what I don't understand is all day yesterday my connection was going off my router light was orange and red and I was losing connection so how is it not registering your end also sent you a wired speed test yesterday which under my my speed I should be getting. So that proves there is something wrong with my connection
Hi, I’ve just read through your thread and I feel for you, you’re just going round in circles with the “advice/ help” you’re getting...
What they haven’t told you or made clear to you is that the charge for openreach only applies if the fault is at your end (inside your house). If the fault is after the wall socket (outside your house) then there is no charge.
If you’re certain you’ve checked everything at your end then get the engineer in. I would.
Also, as the fault has been going for more than 30 days, you can leave penalty free. I just have. I gave up after 5 weeks.
Yes, the same thing happened with me. TalkTalk systems seem designed to minimise engineer call outs by either getting you to give up by repeating the same tests over and over or simply by denying you have a fault. Drives you crazy when you know there is a fault and they won’t accept it!
Good luck and stay safe!
Apologies for this.
If the line tests are clear then we have to confirm if all checks have been completed.
I have tested the line again this morning and no faults have been detected and your line is in sync at 38.3mb. Connection also appears to be stable.
One thing that shows is interference detected, is your router situated close to any electrical devices? (or anything that could cause any interference)
@OCE_Debbie yes the router is in the correct place last time I had an engineer out he explained about the best place for my router excetera I must admit last time I had problems my fast fibre port was not even connected maybe you should I am still on fast fibre
Thanks for the Private Message.
The predicted speed range for your line is showing between 40 and 39mb, with a guaranteed minimum speed of 32.2mb.
You are on a fibre connection, with no fibre speed boost (to allow speeds over 40mb, line speed range permitting)