Thanks. This speed test result looks ok as the throughput speeds are usually around 80% of the sync speed. If possible please can you run a few more wired speed tests over the next few days so we can see if they remain consistent.
@OCE_Michelle just done another speed test ping 16 download 26 upload 6.7 also I am have problems with tv recordings they are not recording properly ie the recordings are stopping and not restarting so ie only 20 mins of one program second recording 30 mins program was an hour in length so that tells me my internet is losing connection these were internet programs
@OCE_Michelle every time I am trying to get on a website it keeps saying no internet connection I am connected but it will not connect to website I'm getting fed up with this can you please reply and tell me what you are going to do
Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible.
I've re-run the line test which is still clear, the connection looks very stable and the sync speed looks consistent. As this appears to be related to the wireless connection and you've tested with a different router, then the next step would be to arrange a TalkTalk engineer to complete some testing at the property, however due to the Covid - 19 guidelines we can only arrange engineer visits for total loss of service faults at the moment.
Have you tested with a wifi hub?