Internet not working - constant red light

[Help87]

Hi I have your new router. It has been down for 6 hours.. The light is a constant red. 

I have done a line test, everything has come back fine 

Iv turned it off twice both times for at least half an hour..

I need my Internet back on. Can someone contact me please 

[OCE_Debbie]

Hi Help87

I'm sorry to hear this.

I've completed a line test which hasn't detected any issues. Are you still experiencing this fault?

Thanks

Debbie

[Help87]

Yes it's still a solid red light. My line test says there is a problem iv just checked it again

[OCE_Debbie]

Hi Help87

Is the telephone number in your Community Profile the correct number for your line? (please do not post the number on this thread)

Is your landline service working when making calls? (do you have a dialtone)

Thanks

Debbie