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Internet often disconnects

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12 REPLIES 12
Highlighted
Participant

My internet is randomly disconnecting, the wireless is fine just drops the internet connection.

I have a DSL-3782 router which if I restart restores the connection.

The problem seems to be getting more frequent, any advice would be much appreciated.

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Community Star

Hi @simjoso your post has been flagged for assistance and you should hear during the day. You might try splitting the ssid Split your router's SSID (wireless network name) but I suspect a replacement router might be the solution. 

I don't work here and all my opinions are my own.
Highlighted
Community Team - TT Staff

Hi simjoso

 

Apologies for this.

 

I can send a HG633 router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Participant

Hi Debbie,

 

Thank you for getting back to me.

 

Yes a new router to try would be great thanks.

 

Kind regards,

 

Simon

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Community Team - TT Staff

Hi Simon

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Participant

Hi Debbie,

 

Thank you for sending me another router to try, I'll let you know how it goes.

 

Is the HG633 the latest router available or is there an option of a newer TalkTalk Wireless Hub?

 

Kind regards,

 

Simon

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Community Team - TT Staff

Hi Simon

 

This will be the HG633 router. If you contact our Customer Service Team then they can discuss sending you a Wifi Hub.

 

Thanks

 

Debbie

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Participant

Hi Debbie,

 

I spoke with the customer team and they have sent me a Wifi Hub which is now up and running. I also had a problem with my phone line, so had to have a visit from an engineer which your advisor arranged very quickly. 

Everything seems all good now thank you.

 

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Community Team - TT Staff

Hi simjoso

 

That's great, thanks for letting us know 🙂

 

Debbie

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Participant

Hi Debbie,

 

Even though everything is working fine, I've noticed that when I run your HealthCheck dashboard it's telling me that the software on my router needs updating. Would you have a look please and maybe push out the latest release.

 

Thank you.

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Community Team - TT Staff

Hi simjoso

 

No problem. I've just checked and your router has the latest firmware version, this may have updated recently and the service status page should update shortly to reflect this.

 

Thanks

 

Debbie

Highlighted
Participant

Thanks for checking Debbie

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Community Team - TT Staff

Hi simjoso

 

No problem. If you do experience any further issues then please let us know.

 

Debbie 🙂