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Internet problems

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1 REPLY 1
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First Timer

Hi has anyone had problems with broadband in the same situation as me  : my connection drops constantly especially in periods of bad weather, I have had this problem since taking out the contract a year ago still have a year left unfortunately. they have sent numerous engineers who all find no problem with my line I was giving a new master socket and a brand new hub to be told that would fix my problem this was in the middle of last year and today 17 Feb 2020 I'm still having same problem and they what seems like to me send me round in circles to keep me quiet. Every engineer they sent out last year said no problems with your line we don't know why we are getting sent out. Has anyone had this problem and got to the bottom of it or am I just fighting a lost cause which it seems like, please help me

Jmair
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Community Team - TT Staff

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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