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Internet/router crashes when watching NOWTV app on XBOX One

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5 REPLIES 5
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Sightseer

Hi there

 

Recently subscribed to the NOWTV Entertainment package through Talktalk and I watch it using the NOWTV app on my XBOX One - but the internet keeps randomly crashing and the router resets itself, which means I have to keep restarting the app to continue watching.

 

On the advice seen in the link below, I am posting this here in the hopes it can be solved via the Online Community Team:

 

https://community.nowtv.com/t5/Consoles/PS4-app-crashes-Talktalk-router/m-p/413788#M2830

 

All other TV apps I use work fine, and the internet works fine, it is only when using this app that I'm experiencing this problem. 

 

According to this link, this may be due to my having an old router? My current router is the Huawei-HG633:

 

https://community.nowtv.com/t5/Consoles/Now-tv-app-on-ps4-crashes-my-router/td-p/417380

 

Could the router settings be reset remotely? Or could a new up-to-date router that the NOWTV app is compatible with be posted to me?

 

Many thanks in advance for any assistance.

Highlighted
Community Team - TT Staff

Hi ncrooks1988

 

I'm sorry to hear this.

 

I have ordered you a different router for testing, please allow 24-48hrs for this to arrive

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Highlighted
Sightseer

Hi Debbie

 

That's great, thank you very much for the quick response, I will update you as soon as possible

 

Many thanks again

 

Nicola

Highlighted
Community Team - TT Staff
Highlighted
Sightseer

Hi Debbie

 

Many thanks for the new router, it seems to have solved the problem I'd been having 🙂

Highlighted
Community Team - TT Staff

Hi

 

Glad the new router helped.

 

Regards,

 

Karl. 

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