I have recently moved and when my service moved with me, I was getting 50 meg down, and almost 10 meg up.
Yesterday it had dropped to 40 down and 7 up
And this morning it has dropped to 34 down and just under 5 up.
I understand these things happen but It is infuriating.
In fact, My minimum upload and download speed is slower than what is advertised for my package
Your estimated download Speed will be between 35.00 Mb and 52.90 Mb
Your estimated upload Speed will be between 11.57 Mb and 7.38 Mb
Can you please rectify this and get my speeds back to where they were?
Also, I forgot to mention, My router HG635 is still running on firmware v1.06t and I would like to be upgraded to the very latest firmware.
Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)
Please bump this thread to confirm once your Community profile has been updated.
Thank you for updating your Community Profile.
I've completed a line test which hasn't detected any faults but there were a high number of re connections on the line around 02/03, this can affect the sync speed.
Is the connection dropping or has the router been rebooted?
I've also updated your router firmware version.
It was flat out dropping.
my partner rang talktalk aswell and the guy she spoke to said that there was a fault on the line hence why we are getting such lower than usual speeds.
He apparently booked a BT engineer to come out but he never did show up.
As I said before, We were getting just a touch over 50meg down and almost 8meg up, As of right now it is :
This is a substantial drop in speed compared to what I was getting not even 2 weeks ago.
I'm paying for the "faster fibre" though it seems to be slowing down, Not speeding up.
It's getting to the point now where I'm considering throwing the towel in and going with another provider
Thanks for your reply.
Is the connection still dropping? (it looks more stable)
The line tests are now also clear. Once we have confirmed if the connection is stable then we can focus on the speed.
Please can you connect the router directly at the test socket for 48hrs without rebooting the router, whilst DLM is monitoring the connection in this set up?
Thank you. We have to allow BT's DLM 48hrs to monitor the connection in this set up and adjust the profile (increase the speed)
Please post back on this thread on Friday morning and we can check the connection stats again.
When the BT openreach engineer came to the home address to move my service from my old address, Rather than having him reconnect the old worn out socket, I had him change the socket location closer to the wall sockets ( for power ) and he fitted a brand new fibre socket which is a MK4 socket, It has 2 sockets, one for phone and one for DSL.
So internally, The socket and such should be in fully working condition, The only fault therefore could be the physical line from outside of the house to the exchange.
How long does this typically take?
I've been googling BT's DLM and it seems to be the case that an engineer has to come out to manually reset the DLM to bring the speeds back up to their original spec.
eg from my current 30mbps down / 2.90mbps up to the previous speeds of 50mbps down / 8mbps up.
Will I have to have an engineer booked to check if there is a fault on the line physically ( which could explain the DLM reigning my speeds in ) ?
Usually DLM starts to increase the speed within 24-48hrs if the connection remains stable and the errored seconds are low.
If the sync speed hasn't started to increase by Friday then we can raise this over to our Network Team for further investigation.
I bring bad news ( moreso than previously )
My connection has just dropped once again and now it has gone even slower.