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Internet speed getting slower and slower

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Highlighted
Whizz Kid

We had an engineer out,  Speeds went back up to what they were.

 

Now back down again.

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi Gizmo1981,

 

Thanks for the PM, I've raised this to our network team, can you bump the thread tomorrow and we'll check for upates


Thanks
Chris

​​​​​​​

Highlighted
Whizz Kid

Bumping as requested.

 

I've tried shutting off the router for an hour to force DLM resync and it's still slow.

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi

 

I'll email our network teams and see if they have an update for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
Community Team - TT Staff

Hi @Gizmo1981

 

An engineer has been booked for Tomorrow 20th AM (8-1).

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
Whizz Kid

Thanks,  I hope this issue is finally resolved this time.

 

Having just a DLM reset every time an engineer comes out isn't really a long term solution and let's face it,  I've had this issue since May,  So a resolution time of 6 months isn't really acceptable really.

 

I'll see what he says and if there's anything he can do to make sure the issue doesn't rear it's ugly head again.

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi

 

OK, we are seeing a copper joint issue from here.  You can always mention this and see if he has identified the same from your end.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
Whizz Kid
He said I may have said something like that.

Hes connected us to a spare line at the pole and I guess we'll see how it goes from there.

Speeds show a stable 38mbps down and 10.2mbps up as of typing this, so all in all a good result.

Let's see how long this lasts.

Thanks folks, I'll post back if anything crops up.
Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi

 

Glad to hear things are looking up.  Monitor and let us know if anything changes.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
Whizz Kid

short lived and the engineer didn't really do anything.

 

Speeds now well below what I've been having previously.

 

http://www.speedtest.net/result/7862604478

 

Can we PLEASE have something done so this is finally fixed.

 

Having this happening at all is bad enough,   Having it happen from May to December is abysmal!

 

:edit:

Just dropped again.

 

http://www.speedtest.net/result/7862607733

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Whizz Kid

Another speed drop.

 

Line Quality

 

Upstream line rate (kbit/s):9998
Downstream line rate (kbit/s):19920
Upstream noise safety coefficient (dB):6.3
Downstream noise safety coefficient (dB):5.1
Upstream interleave depth:0
Downstream interleave depth:0
Line standard:VDSL
Upstream line attenuation (dB):0
Downstream line attenuation (dB):0
Upstream output power (dBm):7.6
Downstream output power (dBm):11.9
Downstream interleave depth:None
DSL up-time:
0 days 0 hours 2 minutes 35 seconds
 
Update : new drop

Line Quality


Upstream line rate (kbit/s):9998
Downstream line rate (kbit/s):15938
Upstream noise safety coefficient (dB):5.5
Downstream noise safety coefficient (dB):2.6
Upstream interleave depth:0
Downstream interleave depth:0
Line standard:VDSL
Upstream line attenuation (dB):0
Downstream line attenuation (dB):0
Upstream output power (dBm):7.5
Downstream output power (dBm):11.5
Downstream interleave depth:None
DSL up-time:0 days 0 hours 8 minutes 27 seconds
Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi Gizmo1981

 

I'm really sorry to hear this.

 

I've completed a line test which has detected a possible fault. Can I just check if your landline service is working ok before I pass this back to our Network Team.

 

Thanks

 

Debbie

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Whizz Kid

Please do.

 

Currently router stats are showing : 

 

Line Quality

 

Upstream line rate (kbit/s):8496
Downstream line rate (kbit/s):16494
Upstream noise safety coefficient (dB):8.9
Downstream noise safety coefficient (dB):16.9
Upstream interleave depth:0
Downstream interleave depth:0
Line standard:VDSL
Upstream line attenuation (dB):0
Downstream line attenuation (dB):0
Upstream output power (dBm):7.5
Downstream output power (dBm):11.9
Downstream interleave depth:None
DSL up-time:0 days 0 hours 3 minutes 3 seconds
 
I should mention that the majority of speed drops are when it is windy or when a gust of wind comes.
Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi Gizmo1981

 

Can I just check if your landline service is working ok before I pass this back to our Network Team.

 

Thanks

 

Debbie

Highlighted
Whizz Kid

Line is pretty crackly when I pick the handset up.

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi Gizmo1981

 

Thanks for your reply.

 

Noise on the line can affect the broadband connection so we have to investigate this first.

 

Is the noise still present if you test with a corded handset at the test socket, with the router removed from the line?

 

Thanks

 

Debbie

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Whizz Kid

There's only noise on the line when the weather is bad ( rain / wind ) 

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi Gizmo1981,

 

I'm sorry for the delay. One line test is clear and the other line test is detecting a potential issue towards the property. Is the crackle still present at the test socket with all other equipment removed? As soon as we've confirmed this then we'll pass this straight over.

 

Thanks

 

Highlighted
Whizz Kid

phone is connected to the test socket and there is a little bit of crackling on the line.

 

Until we get bad weather again I can't say how bad the crackling will be.

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Whizz Kid

Router stats are as follows as of now

 

Line Quality

Upstream line rate (kbit/s):4295
Downstream line rate (kbit/s):9999
Upstream noise safety coefficient (dB):15
Downstream noise safety coefficient (dB):21.6
Upstream interleave depth:0
Downstream interleave depth:0
Line standard:VDSL
Upstream line attenuation (dB):0
Downstream line attenuation (dB):0
Upstream output power (dBm):4.9
Downstream output power (dBm):10.6
Downstream interleave depth:None

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉