Also, Just an update but I've unplugged my old HG635 and have plugged in the D-Link 3782.
However current firmware is running :
Currect Firmware Version:Firmware Date:
|Dec 1 2016-11:33:53|
Speed stats are still very slow.
DSL Type:Cable Status:Link Rate:
I would very much like the firmware to be updated to the newest available and would like speeds to be resolved either by a DLM reset ( which to be fair is only a temporary solution and will only result in further impacts to my services ) or by way of the "copper joint issue" to be resolved finally.
This is the latest firmware version for the DSL3782 router, we have new firmware in testing at the moment and this should be available in the New Year.
Has the router been at the test socket for at least 48hrs?
Next Option is to pass to BT Openreach for an engineer.
I'll PM the details required.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
I'm waiting to hear now what's happening.
Last I heard from the engineer was that they're going to change out the drop cable to the pole but I need you guys to chase that up
Our Network Team have advised the following
The visit from BT Openreach on 05/01 hasn’t mentioned anything regarding the replacement of a drop wire on the line.
Therefore, it would be a case of logging this back out. Apologies for this.
Please can you provide further availability for this visit AM and PM?