It's not so much a fault now as it is just DLM not fully relinquishing the throttle on the line.
A DLM reset should get my speeds back up to where they were and DLM should kick in to find the highest speed for my line and stabilize.
Speeds have gradually climbed up but not where I expect them to be.
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
I spoke too soon.
Just had a little bit of rain and speeds have lowered to 15mbps down.
I think I may need an engineer after all, It's got to be something else, Like the box outside the house or something.
I'm sorry to hear this.
I've completed a further line test which has detected a possible fault. Is the landline clear of any noise.
Please can you resend me the Private Message confirming the requested information so we can request an engineer visit.
Speeds have substantially dropped again following weather.
Currently the router has the following stats :
I'm sorry for the delay. As you've advised that the speed has dropped again following a change in weather, could you also confirm if this affecting the voice service too?
Thanks for your reply.
Is the noise still present if you test with a corded handset at the test socket, with the router removed from the line? I can then escalate this over to our Network Team for investigation.
The test socket is under the faceplate so yes
Ideally I'm gonna need an engineer to check out the wiring to the property to check for corrosion/ dry joints and such outside the property and also at the telegraph pole, cabinet and also the exchange.
In no way should any type of weather be interfering with sync speeds or stability and as prior speed tests have shown, my line is perfectly capable of handling 50mbps ( and possibly even higher ) down and 10+ mbps up WHEN there is no bad weather and WHEN DLM isnt throttling my connection.
I'm paying for a service I am not currently receiving ( and have not received since i first raised this issue with yourselves back in February of 2018 )
You're advertising "super fast fibre" and the truth is, it's just not true... certainly not in my case.
I am trying my best to remain positive that this issue will be resolved but after over 12 months you can surely understand the deep level of frustration I am feeling.
I mean, would YOU be happy if you paid for a service and only got half of it and the other half only periodically?
I need this issue to be resolved, and not a temporary fix that lasts a month or until a little bit of wind or rain arrives, but a proper long term fix.